FREQUENTLY ASKED QUESTIONS

PRODUCTION & PRODUCT DETAILS

• Which products do you manufacture?
  We manufacture prosthesis-orthosis products.
  
  
• Do you produce custom-made products?
  Production is carried out in standard sizes.
  
  
• What materials do you use?
  Stainless steel, aluminum, titanium, TPE, carbon composite, etc.
  
  
• Which brand components are your products compatible with?
  Our products are manufactured in standard sizes and are compatible with all brands.
  
  
• Do your products have CE, ISO, TSE certifications?
  Our CE Declaration and ISO certificates are available on our website under the “Certificates” section.

SUPPLY & DELIVERY

• Do you ship across Turkey?
  Yes.
  
  
• Do the products come assembled or unassembled?
  The components that make up the prosthesis set are shipped unassembled. The application is carried out by specialists at the prosthesis-orthosis application centers.

CORPORATE PROCESSES & DOCUMENTS

• Do you provide distributorship or dealership opportunities?
  Yes.

TECHNICAL SUPPORT & WARRANTY

• What is the warranty period of your products?
  The warranty period varies depending on the product. Product-specific warranty durations can be found in our catalog and on our website.
  
  
• Do you provide technical support?
  Yes.
  
  
• How do you handle revision or correction requests?
  After internal evaluation, revisions are carried out as appropriate.